Tenant FAQ

Frequently Asked Questions

Yes, but every occupant of the home needs to get approval, pay the application fee, and get the screening results before moving in. 未能遵循这些步骤将被视为违反租约,并将被终止.

业主与租客之间的关系完全由业主自行决定. 然而,大多数业主更喜欢“物业迷”作为物业的联系人. 但是,如果业主允许,物业迷可以安排业主和租户之间的联系.

Rent is due on the 1st day of each month. For your convenience, 我们允许2天的宽限期,并将接受租金到3日,没有罚款给你. You can pay rent at our office at 3433 Broadway St NE Suite 195 or you can access the online portal; Buildium and pay it electronically that way, which includes a convenient transaction fee. 个人支票、现金、汇票或直接存款也是可接受的支付形式.

To submit a maintenance request;

步骤1 -您必须通过下载应用程序或使用网站登录到您的builddium门户网站, 如果您没有账户或者您忘记了,请给我们打电话.

步骤2 -在左侧,有一个“请求”的按钮,点击它.

Step 3 – On the upper right-hand side, 你可以点击“创建请求”,它会给你两个选择, on the left, it will read Maintenance Request, on the right, it will read General Inquiries. Select Maintenance Request.

步骤4 -选择类别,主题,并写一份损坏原因的描述. You can send a photo, or photos, 您的手机或平板电脑损坏的原因,我们的维修团队, 然后你可以选择如果你不在家,我们是否有进入你家的许可.

Step 5 – Submit a request.

Changing the locks is a violation of the lease. 如果需要安装新锁,则必须编写一个请求.

If we need to enter your property for any reason, 我们会尽力联系您并提前通知您. 经理或员工可能需要进入你的财产的原因包括紧急维修的情况. Also, 他们可能会允许保险代理人或检查人员进入财产, 但当你不在家的时候,我们总是尽量进行定期维修.

 是的,你必须在网上(或线下,通过预约)签署租约. 我们的大部分房产都有12个月的租约, 其中包括双方对整个租赁的责任.

Yes; all tenants need to have renter’s insurance before you can get the keys. 在搬进去之前,你必须提供证明,证明你有保险.

To apply for a rental, you need to be 18+. If you are an adult, you can click here to use our online portal and submit your application.

您可以拨打挂号单上的号码,或直接与我们联系. 我们一收到申请就会组织物业查看. Our goal is to help you find your dream home!

我们要求您在发送申请前亲自查看该物业. 否则,我们将拒绝您的申请,费用不予退还. 我们理解很难找到时间去参观物业, so if needed, 我们建议您的朋友或家庭成员代表您查看.

亲自去看房子很重要的原因是照片只能提供房子的大致情况. 您应该验证它是否符合您的期望.

Security deposit is equal to one month’s rent. You’ll need to make this payment before moving in.

Rent is considered late on the 5th day of the month. Payments received on and after the 6th, an initial late fee is charged, as specified in the lease contract.

紧急情况威胁到租户的安全,并/或造成财产损失的风险. For example, 冬天水管进水或者热水器坏了都是紧急情况.

In case of an emergency, please call our main line at .
如果你进入我们的自动语音信箱系统,请留下详细的信息. 说出你的姓名、地址、电话号码和紧急呼叫的原因. Our on-call staff will get back to you. 如果有生命危险,请拨打911.

This will depend on every individual property’s lease. 如果您已经在我们的物业中养了一只宠物,并想再养一只, please call our office. 我们将根据租赁条款分别处理每一个请求.

We analyze the rent after the lease expires. It isn’t always increased; it depends on the property owner’s requests, as well as the market conditions.

Tenants, as well as owners, 是否有能力直接提交维护请求到我们的在线管理系统或更传统的, through a phone call or email, 然后进入我们的在线管理系统. 我们的目标是及时处理维护要求,以最大限度地减少对房屋的破坏和对租户的挫折.

我们的租约规定维修磨损物品应由业主负责, 而由租户负责维修则是租户的义务, which we believe is the fairest system possible. 我们试图在2小时内回复所有的通信,包括维护请求.

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